Legal

Privacy Policy

Effective Date: June 30, 2026  ·  Last Updated: August 23, 2026

In1Snap (“we,” “us,” or “our”) is operated by Madhurishitha Boddu, a sole proprietorship based in Florida. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect the following categories of information:

  • Contact information: Name, phone number, and email address provided when signing up or submitting a service request.
  • Business information (contractors): Business name, service area, hours of operation, and job details entered during onboarding.
  • Job request details (homeowners): The nature of the service requested, preferred timing, and any details shared during a call or intake form.
  • Usage data: Pages visited, features used, and activity within the In1Snap dashboard.
  • Call and message records: Records of calls handled by the In1Snap AI agent, including call transcripts and recordings, and SMS notifications sent on behalf of contractors.

2. How We Use Your Information

  • To connect homeowners with contractors and deliver SMS notifications on behalf of those contractors.
  • To operate and improve the In1Snap platform and AI agent.
  • To send transactional messages related to your account, appointments, or service requests.
  • To respond to support inquiries and communicate service updates.
  • To comply with legal obligations.
  • Quality assurance and support: In1Snap staff may access call transcripts and recordings for the purpose of quality assurance, platform improvement, troubleshooting, and customer support. Access is restricted to authorized personnel only.

3. AI Calls and Recording Consent

Calls placed to a contractor using In1Snap are answered by an AI voice assistant, not a person. Before the assistant answers, an automated notice states that the call is being recorded. Some states, including Florida, require the consent of every party to a call before it can be recorded (Fla. Stat. § 934.03) — this upfront notice is how that consent is requested. If you object to being recorded, you may say so during the call. If you ask the assistant whether it is an AI, it will tell you plainly that it is.

Demo calls requested from our website. If you ask us to call you for a product demo, we place an outbound call to the number you give us. That call is made by an AI voice assistant and is recorded. Because you are the one requesting it, that is disclosed in writing on the request form itself — immediately above the button that places the call — rather than spoken once the call is already connected, so the notice reaches you before any recording begins. Submitting the form is your consent to both. Only request a demo call to a number you control.

Call recordings and transcripts are used to deliver the service (capturing your request accurately for the contractor), for quality assurance, and for troubleshooting — see Section 2 above.

4. SMS Communications

By providing your phone number and consenting to receive texts, you agree to receive SMS messages from In1Snap on behalf of contractors using our platform. These messages may include appointment confirmations, service updates, and follow-ups.

Homeowners who call a contractor using In1Snap are informed by the AI agent that they will receive a follow-up SMS and may opt out at any time.

  • Message frequency: Message frequency varies based on your account activity and the contractors you interact with.
  • Rates: Message and data rates may apply depending on your mobile carrier and plan.
  • Opt out: Reply STOP at any time to stop receiving messages, or simply tell the AI assistant during a call that you don't want to be texted — either one is honored the same way. You will receive one confirmation message and no further texts.
  • Help: Reply HELP for assistance, or contact us at hello@in1snap.com.
  • No third-party marketing: Mobile phone numbers are not shared with third parties or affiliates for marketing purposes.

5. Sharing Your Information

We do not sell or share your mobile phone number with third parties or affiliates for marketing purposes.

We share information only in the following limited circumstances:

  • Contractors: When a homeowner contacts a contractor through In1Snap, that contractor receives the homeowner's name, phone number, and job request details so they can follow up.
  • Twilio: We use Twilio to deliver SMS messages. Twilio receives phone numbers and message content solely for the purpose of transmission.
  • Service providers: We may share data with trusted vendors (hosting, analytics, payment processing) who are contractually bound to protect it and may not use it for their own purposes.
  • Legal requirements: We may disclose information if required by law, court order, or to protect the safety of users or the public.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call transcripts and call recordings are automatically deleted 90 days after the call, on an automated schedule — this happens regardless of whether your account is still active. Other call and lead information (such as caller name, phone number, and a short summary) may be retained longer to support contractor business operations and is deleted or anonymized if you close your account, unless we are required to retain it for legal or compliance purposes. Records showing that a consent or opt-out request was made (as distinct from the call recording itself) are kept longer than everything above — typically several years — since they are what protects both you and the contractor if a question ever comes up about what was agreed to.

7. Security

We use industry-standard security practices including encrypted data transmission (HTTPS/TLS), access controls, and secure cloud infrastructure to protect your information. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable steps to protect your data.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Opt out of SMS communications at any time by replying STOP, or by telling the AI assistant during a call.

To exercise any of these rights, email us at hello@in1snap.com.

9. Children's Privacy

In1Snap is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-app notice. Continued use of In1Snap after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

  • Email: hello@in1snap.com